FAQs & resources
Questions, answered.
Everything people usually ask before their first visit. Still wondering about something? Call us or bring it to your free consult.
Getting started
What happens on the free consult?
A short, no-pressure call to talk through what is going on, answer your questions about how care works, and make sure we are the right fit before you book an evaluation.
What ages do you see?
We see clients ages 10 and up: pre-teens and teens with their families, young adults, and adults, with a special focus on healthcare workers.
Where do appointments take place?
Georgia clients can choose in-person visits at The Peaceful Place in Decatur or telehealth. Massachusetts clients are seen by telehealth only, on a HIPAA-compliant video platform.
Can you see me if I live outside Georgia or Massachusetts?
We are licensed in Georgia and Massachusetts, so you need to be located in one of those states at the time of each visit.
Fees & insurance
Do you accept insurance?
The Hive Health is a private-pay practice. You pay at the time of your visit and receive an itemized superbill afterward to submit for out-of-network reimbursement. HSA and FSA cards are welcome.
Why private pay?
Your privacy stays yours. Your diagnosis is not shared with an insurer unless you choose to submit a superbill, and decisions about visit length and frequency stay between you and your provider.
Do you offer reduced fees?
A limited number of reduced-fee spots are held on a set sliding scale. Ask about availability on your free consult.
What is a Good Faith Estimate?
Under the No Surprises Act, people who are not using insurance have the right to receive an estimate of expected charges before care. You can request one any time.
Visits & medication
Do you provide therapy?
Our 60-minute visits combine medication management with supportive therapy. If you already have a therapist, we are glad to coordinate with them, and we can help you find one if you do not.
Do you prescribe benzodiazepines like Xanax or Klonopin?
No. If you currently take one regularly, we will work with you and your primary care provider to taper safely while starting safer medications and other treatment options.
What if I need to cancel or reschedule?
Please let us know at least 48 hours ahead by phone or through the client portal. Appointments cancelled with less notice incur a fee of 50% of the visit.
Are you available for emergencies?
The Hive Health is not an emergency service. If you are in crisis, call or text 988 for the Suicide & Crisis Lifeline, or call 911 if you are in immediate danger.
Teens & families
Will I be part of my child’s care?
Yes. Parents are part of the plan. Visits include time with your child on their own and time together with you.
What stays private between my teen and the provider?
We talk through privacy openly at the first visit, so you and your child both know what is kept confidential and what is shared, including anything related to safety.
Resources
Getting ready for your first visit
- A list of current medications, supplements, and doses
- Names of past medications and how they worked for you
- Any previous psychiatric or therapy records
- Contact information for your therapist or primary care provider
- For teens: a parent or guardian for part of the visit
- A quiet, private space if you are joining by telehealth
Questions before then? Call 404-482-3182 or email info@thehive-health.com.
If you need help now
- 988 Suicide & Crisis LifelineFree, confidential support 24/7 by call or text.Call or text 988(opens in a new tab)
- Crisis Text LineText HOME to 741741 to reach a trained crisis counselor.Visit Crisis Text Line(opens in a new tab)
- NAMIEducation, support groups, and family resources from the National Alliance on Mental Illness.Visit NAMI(opens in a new tab)
In immediate danger, call 911 or go to your nearest emergency room.
Welcome to the Hive
Your healing starts here.
Start with a free consult. No pressure, no commitment, just a conversation about what you need.
Book your free consultIn person · Georgia
The Peaceful Place
116 E Howard Ave, Decatur, GA 30030Telehealth · GA & MA
From wherever you are
HIPAA-compliant video visits. Massachusetts visits are virtual only.