FAQs
Frequently Asked Questions
What is a nurse practitioner?
A Psychiatric-Mental Health Nurse Practitioner (PMHNP) is a highly skilled healthcare professional who specializes in mental health care. These advanced practice registered nurses have undergone extensive training to provide comprehensive mental health services, including:
- Diagnosing mental health conditions
- Prescribing and managing medications
- Offering therapy and counseling
PMHNPs are equipped to care for patients of all ages, addressing a wide range of needs from psychiatric disorders to medical conditions with mental health components, and substance use issues.
In many states, PMHNPs have full practice authority, allowing them to work independently.
Here in Georgia, PMHNPs work in collaboration with a supervising physician to ensure the highest quality of care. As a PMHNP, I work closely with Dr. Thomas Oden, a board-certified psychiatrist, to provide you with expert, integrated mental health care.
By combining advanced nursing expertise with specialized psychiatric training, our PMHNP offers a unique, holistic approach to mental health care that's particularly well-suited to the needs of individuals like yourself.
Where do appointments take place?
At this time, we offer telehealth appointments only. We do hope to expand to in-person by 2026. Telehealth visits are completed using a HIPAA-compliant video platform.
Do you accept insurance?
We are out-of-network and do not take any insurance, including Medicare and Medicaid; however, you can use your FSA or HSA to pay for services. If eligible, we can also provide a superbill for out-of-network reimbursement through your insurance provider.
Coming soon -- we will be partnering with Headway! Check them out here: https://headway.co/
How do I make payment?
We accept credit cards, as well as HSA and FSA cards. You will need to upload credit card information on the patient portal and your credit card will be charged before each visit.
What is the best way to cancel or reschedule an appointment?
We understand that life can be unpredictable. If you need to reschedule or cancel your appointment, please let us know at least 24 hours in advance by phone, text, or email. This courtesy allows us to offer the time slot to another individual who might be in need of support.
We kindly ask for your understanding that appointments cancelled with less than 24 hours' notice will incur a late cancellation fee. This fee is $150 for follow-up appointments and $250 for new patient assessments. This fee is not reimbursed by insurance companies.
By providing adequate notice, you're not only helping us manage our schedule effectively but also ensuring that our services remain accessible to all our clients when they need them most. We appreciate your cooperation and look forward to supporting you on your journey to better mental health and professional well-being.
What if I'm running late to my appointment?
If you are running late to your appointment, please notify the office as soon as possible by calling 404-482-3182. If you are more than 15 minutes late to your telemedicine visit, the full visit fee will be charged, and the visit may need to be rescheduled. If we are able to accommodate your late appointment, the appointment may be cut short to keep the provider on time for other patients.
Do you prescribe benzodiazepines (Xanax, Klonopin, Ativan)?
At HIVE Health, we do not prescribe benzodiazepines due to their risk for addiction, withdrawal, cognitive decline, motor vehicle crashes, falls, and rebound anxiety. If you are currently prescribed a benzodiazepine that you take regularly, we will work with you and your PCP to safely and comfortably taper the medication while starting safer medications and other treatment modalities. Many patients feel significantly better after they have tapered off benzodiazepines citing less brain fog, anxiety, and increased energy. It is important to never stop or taper these medications without first discussing with your medical provider. You can learn more at benzoinfo.com.
Crisis Support
Your safety and well-being are our top priorities. If you're experiencing a mental health crisis or having thoughts of self-harm, please take immediate action:
Call or text 988 to reach the National Suicide Prevention Lifeline.
This service is available 24/7, completely free, and confidential. Trained crisis counselors are ready to provide support, prevention, and crisis resources for you or your loved ones.
If you feel you're in immediate danger, please call 911 or go to your nearest emergency room.
For non-emergency situations that still require urgent attention, you can contact our office during business hours. We'll do our best to provide guidance or schedule an urgent appointment.
Remember, seeking help is a sign of strength, not weakness. Your mental health matters, and there are always people ready to listen and help, no matter the time or day.
After the crisis has passed, we encourage you to schedule an appointment with us to discuss ongoing support and care strategies to help prevent future crises.